FAQ for exhibitors
What does a stand at Chillventa cost?
What are the opening times of Chillventa?
09:00 - 18:00 (11 - 13 October 2022)
When are the assembly and dismantling times?
Friday, 7 October 2022, 07:00 - 24:00
Saturday, 8 October 2022, 07:00 - 24:00
Sunday, 9 October 2022, 07:00 - 24:00
Monday, 10 October 2022, 07:00 - 19:00
Thursday, 13 October 2022, 18:00 - 24:00
Friday, 14 October 2022, 07:00 - 24:00
Saturday, 15 October 2022, 07:00 - 24:00
What do the marketing services include?
When you make a binding application to be an exhibitor, you will receive our marketing services, which include the following:
- Entry in the online exhibitor directory
- Basic advertising package (admission vouchers, visitor brochures, stickers)
- Publication of 3 exhibitors press information
- Press releases displayed in the press centre
- Online advertising banners
What is the AUMA fee?
The Association of the German Trade Fair Industry (AUMA) charges a fee of EUR 0.60 per square metre of exhibition space for the representation of your interests.
NürnbergMesse GmbH collects the corresponding amount to forward it to the AUMA.
How do I enter my company in the online exhibitor directory?
Our online editorial team will be happy to do this for you. Send us your enquiry:
Online-Redaktion für Aussteller
Phone +49 9 11 86 06-88 06
Fax +49 9 11 86 06-88 07
Is the direct sale of exhibition goods to visitors permitted?
As Chillventa is purely a trade fair, the sale of exhibition goods at the stand is not permitted.
How can I hire a complete rental stand?
Design and rent your complete stand really easily online using our exhibition stand configurator. A complete stand is the cost-effective alternative to an individual stand. The smart modular system provides a lot of scope for your design ideas and offers you simple complete solutions.
Can I dismantle my stand before the official end of the exhibition?
We ask for your understanding that no partially or full dismantling of a stand and products is possible before the official end of Chillventa. The stand staff may also not be removed before the end of the exhibition. It is for the benefit of all the exhibitors that the exhibition runs free of disruption for its entire duration.
Please note that NürnbergMesse GmbH will charge a fee of EUR 800 in the event of a contravention of this. In addition, NürnbergMesse GmbH shall reserve the right to bar an exhibitor who has caused a disruption due to the premature dismantling of a stand from the next event.
FAQ for visitors
Do I have to be a trade visitor to be able to visit Chillventa?
Chillventa is reserved for professionals from the refrigeration, air conditioning, ventilation and heat pump sector. As a visitor, you do not have to prove your industry affiliation, however. Please note that – as at all trade fairs – a direct sale to end consumers is not possible.
Are children admitted to Chillventa?
Children up to and including 12 years of age are granted free admission.
Can I bring my pet with me to Chillventa?
For safety reasons, you are not allowed to bring pets with you. Guide dogs are, of course, an exception to this rule.
Can I bring a trolley or a carrying case with me to Chillventa?
Yes, that is possible. However, we recommend you to leave your trolley / carrying case at the cloakroom so that you can fully concentrate on the exhibition.
Travel & services on-site
What address shall I enter in my navigation system?
You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address:"Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".
Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?
There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 10 during Chillventa. Parking spaces for disabled people are located near the entrances.
Are there pitches for caravans?
Within walking distance of the exhibition centre, there is a camp site, at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.
Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?
No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport.
Are there lockers at the exhibition venue?
Yes, there are lockers in the Mitte and Ost entrance areas. Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.
You can also leave your property and items of luggage in the cloakroom for a fee at any time.
Can I use WiFi at the exhibition venue?
As a visitor of Chillventa, you are online free of charge throughout the exhibition venue.
Where can I charge my mobile at the exhibition venue?
You can use chargers in the Business Lounge between halls 4 and 5 for no charge.
Whom should I contact if I have lost something?
Please contact our colleagues from Helpdesk Facility Management. The Helpdesk Facility Management can be found in the Operation Center in the entrance area of Eingang Mitte.
Can I buy something at Chillventa?
No, there are no direct sales.
Services for persons with handicap
How to travel barrier-free?
Barrier-free access by public transport and rail
You can get from the main station to the exhibition centre in about 8 minutes by underground. All underground stations are at least equipped with a lift that goes directly from platform level.
Information for S-Bahn
Service-Telefon VGN: T +49 9 11 2 70 75-0
Mobility Service Centre
Service-Telefon: T +49 18 06 51 25 12
The Albrecht Dürer Airport has had it as a major objective to enable people with disabilities to travel completely without barriers. All services at the airport at a glance:
T +49 9 11 9 37 00
Nuremberg has some transport services with specially equipped vehicles. For enquiries, please call Nuremberg's central taxi station directly: T +49 9 11 1 94 10
Which services provides the exhibition center?
Parking at the exhibition centre
By displaying a valid disabled parking permit, you can park for free near the entrance to our VIP car park
Our entire fairground is accessible. Facilities at higher levels can be easily reached via our lifts.
Operation Center: First aid and medical support, police
In our Operation Centre near the central entrance, you will find a first aid station run by the BRK (Bavarian Red Cross), police and freely accessible bathroom facilities.
In the event of an emergency at the exhibition centre, our SecurityControlUnit is available to help. Emergency number: T +49 9 11 86 06-70 00
Washrooms and toilets are located at the Central (Operation Centre), East and West entrances, in all service areas between the halls and at NCC East. The wheelchair-accessible sanitary facilities on the exhibition grounds are freely available.
Free wheelchair hire
You have the option of borrowing a wheelchair for your visit from BRK.
Normal wheelchair: free on presentation of ID card
Electric wheelchair: 1st day € 100.00, each additional day € 50.00.
Please contact the BRK at least 14 days before visit. For more short-notice enquiries, please telephone BRK directly.
T +49 9 11 86 06-62 09
Handover location at the exhibition centre can be agreed with BRK on a case-by-case basis.
Telephone numbers for BRK at the exhibition centre
Depending on the event, BRK will be present at the following stations:
Operation Center: T +49 9 11 86 06-61 56
NCC West: T +49 9 11 86 06-67 56
NCC Ost: T +49 9 11 86 06-69 56
Frankenhalle: T +49 9 11 86 06-63 56
Visiting with accompanying persons
If you are dependent on an accompanying person during your visit to the exhibition, he/she is entitled to free admission upon presentation of your disabled pass.
Guide dogs are of course allowed.
Exhibitors & products
Tickets & vouchers
How do I get an entrance ticket for Chillventa?
Tickets are sold exclusively online. Register in our TicketShop and purchase your entrance ticket in advance.
Tickets cannot be purchased on-site.
In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.
I have lost my ticket. What can I do?
In your confirmation e-mail, you can find a link which you can use to print out your ticket again.
Can I use the public transport in Nuremberg with my exhibition ticket?
Can I redeem my printed or electronic voucher on-site?
Vouchers can only be redeemed online in our VoucherShop. It is not possible to redeem vouchers on site. Please register your voucher online and ensure that you complete the entire process up until the confirmation page "Thank you for your order".
You will the receive your e-Ticket by e-mail or you can print it out immediately by clicking on "View my tickets".
In exceptional cases please contact VisitorServices directly via e-mail at firstname.lastname@example.org or via phone at T +49 9 11 86 06-96 96.
Is my voucher (print or electronic code) valid for one or several days?
Your voucher shall apply for admission for one day.
Where can I get a visa for my exhibition visit?
Please note the mail decree of the Federal Foreign Office of 24.07.2013:
In the future, you can generally dispense with the invitation letter from the exhibition companies in the accompanying documents for a visa application. Please clarify with the embassy / the consulate in your country whether an invitation letter from us is necessary.
Regardless of whether it's tickets, registration, services at the trade fair center or the trade fair program: Are you planning your visit to the trade fair and still have questions? The VisitorService team will be happy to help email@example.com +49 9 11 86 06-96 96