Listening to innovate: enhancing service and support through Customer Empowerment

Customer empowerment and digital transformation are closely linked, as digital technologies provide the tools and platforms that facilitate greater customer involvement and autonomy.

Description

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Speaker

south_east

When & Where

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Tue, 08.10.2024, 15:40 – 16:00

place

Hall 8 / 8-516

Details

Format: Lecture

Language: English

Description

Through digital tools, businesses can offer more personalized experiences and real-time interactions, giving customers more control over how they engage with services and products.
Digital transformation isn't just about adopting new technologies but it's about reshaping the customer-business relationship to be more collaborative and responsive.
Customer autonomy is fundamental in empowering customers to make the right decisions. When a company provides clear, comprehensive information and support, it allows customers to navigate options, understand the implications of their choices, and select the solutions that best meet their needs. This autonomy not only boosts customer confidence and satisfaction but also fosters a sense of trust and loyalty towards the brand. In an era where choice can be overwhelming, supporting customer autonomy is key to guiding them to make informed and beneficial decisions.
Intertecnica Refrigeration is committed to promoting customer empowerment, recognizing it as a key strategy to build durable and rewarding partnerships. By helping customers make informed decisions and engage actively in their experiences, Intertecnica aims to boost satisfaction and loyalty.

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