HVAC industrial solutions by Hitema International: more than 30 years driven by innovation

WE WOULD LIKE TO STRUCTURE OUR PRESENTATION DEALING WITH THE FOLLOWING TOPICS:
1-Who is HITEMA INTERNATIONAL and why should you know this Company.
2-What are the features that differentiate Hitema International from other companies in the panorama of refrigeration systems.
3-KEYWORDS of Hitema International: CUSTOMIZATION, TRUST and CONTINUOS IMPROVEMENT.
4-Innovation and interesting next future trends for the market and how Hitema will answer.

A BRIEF SUMMARY OF THE POINT 3: Describe Hitema. Why you should choose Hitema? In my opinion there are three keywords/concept able to describe Hitema.
The first keyword able to describe Hitema is without any doubt the word CUSTOMIZATION. We are able to offer to our customers a complete range of possibilities of customization, starting from the mainframe of the machines, to the color, the refrigerant, as well as all the special requirements upon customers/projects demands. We are a complete industrial reality, with a new renewed carpentry and laser machine department, made up of people and machines with very different skills and knowledge, but always interconnected, able to quickly change the production and to increase the customization of semi-finished products using onboard the Hitema® machines.
The second keyword able to describe Hitema® is TRUST. Hitema® is really a trusted Partner for its customers. We have started our business as a small familiar reality more than 30 years ago, we have maintained a working approach based on trust and solid relationship with our Partners and on the reliability and high quality of our products. Our new Spare Parts and After Sales department offer a continuous support to the customers representing a real point of reference. This department manages the after-sales & spare parts service for all the units: every single request received by the Hitema Team is recorded in a "Diary". It is associated with all the data of the machine but also the specific codes of the spare parts requested. The function of the "Service Recovery" is that to record and catalog all the reports of problems and malfunctions received from our customers. The reports are managed through a procedure interconnected with the company management system: In this way our company has a real "thermometer" that constantly measures customer satisfaction.
The third concept able to describe Hitema® is CONTINUOUS IMPROVEMENT. This is really the key concept of Hitema® work philosophy.