Services and apps

BEST software, BEST App and BITZER SPOT App
The BEST software (BITZER Electronics Service Tool) makes it much easier for service engineers to do their work, as it allows them to quickly and safely adjust device parameters, analyse errors, display operating data, update the firmware and more. BITZER has updated the tool for commissioning, monitoring and servicing compressors and their electronic components, now available in version 2.9. Among other things, the update features newly added refrigerants and BITZER products, completes the alarm help texts, and boasts a new documentation tab containing the full documentation for Modbus RTU. Users can now also take advantage of the benefits of the BEST software on the go using the BEST App.

Another helpful tool for air-conditioning and refrigeration professionals has been on the App Store and Google Play since late August 2018: the BITZER SPOT App enables users to verify the authenticity of their BITZER products. Additionally, it contains extensive documentation and a directory of all BITZER and Green Point service points as well as all certified dealers.

B-SAFE and B-READY
With a network of more than 50 Green Points and 70 authorised service centres around the world, BITZER supports its customers with individual solutions and services. BITZER customers can therefore rely on tailored support even after purchase: the B-SAFE service package helps install the systems, whilst the B-READY service package allows BITZER experts to regularly check the products following commissioning and retrofit them as required.